Sign Up for Service

Sign up for Service

To start water & sewer service, you need to do so in person at the Utility Billing Office. You may download the application and bring it with you. 

Utility Service Application (English)

Utility Service Application (Spanish)

 To sign up for service, Elkhart Public Utilities requires:

-Lease or Proof of Ownership
-Photo Identification

If any person stated on the lease/settlement statement has an outstanding debt in the Utility system,
those debts will have to be paid in full before new service is established.

*Any time an account changes names there is a set up fee of $25.00 that will be billed on the 1st
month’s bill.

Total Deposit is $119.30. (Forms of Payments accepted: Cash, Check, or Money Order)

The Utility requires the water portion of $54.30 to be paid at the time of signing. The sewer portion
of $65.00 may be paid at the time of signing, billed on the 1st month’s bill or billed on the 1st and 2nd month's bill.

*The deposits will be returned to the account after 12 consecutive months of paying the bill on time.

Turning on Water

Someone over the age of 18 years of age is required to be at the property or the service will not be
turned on by the Utility. If the customer fails to be at the property during the scheduled time, there
will be a $25.00 trip charge for each additional missed appointment.

Additionally in the winter months there needs to be sufficient heat at the property for the service to
be connected.

The Utility’s responsibility is the water meter only. Any other plumbing is the responsibility of the
property owner. If the meter is discovered to be frozen due to insufficient heat the customer will be
liable for the cost of said meter.

Payment Options

In the office we can only accept cash, check, or money order. We also offer an Auto Debit option
that will automatically withdraw from your bank account each month. (Application is required.)

Online or by automated phone line is available to use credit, debit or E-checks. or 1-855-985-1102.

The Utility also recommends checking with your financial institutions for bill pay services.

Utility Information Sheet (Spanish) 


Contact Us

Utility Billing Service
1201 S Nappanee St
Elkhart, IN 46516
Get Directions  | Location Details

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